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It is impossible to go online and not read about ChatGPT and other emerging artificial intelligence (AI) tools.
Communities of faith are beginning to think about how (and if) these new tools have a useful place in ministry. Our view: these virtual tools can enhance and supplement in-person pastoral care, but not replace it.
Let’s start at a high-level first. Here are some ways that churches can use AI tools:
Overall, AI tools can help churches improve their engagement with their congregation, understand their needs, and optimize their programs and messaging to better serve their community. We are particularly keen on the ways AI can help churches do sophisticated data analysis that would previously require very specialized skills.
Let’s look more specifically at ChatGPT, which is the AI tool with the most attention right now. There are several potential uses of ChatGPT for churches, including:
Virtual pastoral care with ChatGPT could work in several ways. To be clear, the technology needs to further mature to truly be useful in this area, and should never replace human efforts. That said, here are some examples:
Again, it’s important to note that virtual pastoral care with ChatGPT should be seen as a supplement to in-person pastoral care, not a replacement. ChatGPT can provide valuable support and guidance to church members who cannot physically attend church, but it should not replace the importance of human connection and community in the context of a local church.
While there are many potential benefits of using AI in churches, there are also some things that churches should avoid. Here are some thoughts:
Overall, churches should be thoughtful and deliberate when implementing AI tools, ensuring that they are used in a way that is ethical, equitable, and respectful of member privacy and dignity.
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